Madridos Tours
Design system project for a tour company in Madrid
Freelance project - B2B
Who are Madridos?
I had the opportunity to live in amazing Madrid for almost a year, and during this time I got to know the great people of “Madridos Tours.”
The company organizes tours for tourists who come to discover life in the city through tours of the city streets, get to know the main sites, receive explanations of life there, tour the royal palace, and more.
The company also conducts a day tour in the amazing Toledo in addition to delicious culinary tours as well as tours to Segovia...
The main problem
Too many tools that the company uses to manage the tasks, so they are not fully synchronized...
The main pain points of the users
“After a tour, I have to re-enter data from my phone notes into a flight chart on the computer, which takes a lot of time"
“Managing the tours in other Excel tables can sometimes cause me confusion in managing the tour tracking”
“As the CEO, I need to manage a tracking table and receive data, which can be challenging with multiple tools”
My goal in the project
Create a user-friendly interface that consolidates all key data for the company in one place. This should include tracking tables, work schedules, and expense and income monitoring, saving valuable time…
The research
Through interviews with the users, I discovered key user problems. The system needs to be responsive. Users fall into two categories: regular users (tour guides) and admins (managers & owners), each with distinct privileges based on their role.
User Journey tables
1. Tour guides
2. Manegers
Personas
Shay 38
The CEO of Madridos
Shay founded the company in 2019, at first he conducted the tours but then recruited additional guides, as the owner Shai needs an orderly follow-up after the conduct of the tours
Shiran 32
Administration manager
Shiran takes care of the organization of the tours and their registrations and basically creates the connection between the tourists and the guides, and provides an answer to any problem
Ori 30
Tour guide in Madridos
Ori has lived in the city for two years, he is the company's leading guide and knows the city inside out, Ori manages the tours with the help of the application and creates his own tracking charts
1. Guide schedule screen
On this screen, every tour guide in Madridos can see their work schedule for the coming week according to the types of tours.
During the user interview, it was stated that it’s important for them to see the number of tips they have made per week so that they can follow it more orderly than before.
Dashboards
2. On mobile
On this screen, every tour guide in Madridos can see their work schedule for the coming week according to the types of tours.
During the user interview, it was stated that it’s important for them to see the number of tips they have made per week so that they can follow it more orderly than before.
3. Tour fill report
At the end of each tour, the guides are asked to fill out a report. Each guide receives a basic salary of 80€ per tour.
Here, the system calculates an additional tip according to the amount received during the tour, so the managers can follow the progress of the tours in an orderly manner.
4. Schedule for administrative manager
Shiran is the person who manages the nature of the tours and creates the schedule according to the constraints. Here, using a simple drag-and-drop feature, she can create a schedule for the week for each tour guide.
5. Monitoring board for CEO
Shay, who serves as the manager and owner of Madridos, found it important to see the company's data on one screen:
expenses & income, the number of people who participated in the tours, and income according to each tour guide, so that he could compare previous months and prepare work plans for the next month and manage the dictation, and give Bonus points to instructors who made less money that month.
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